SUPPORT TYPES
General support
One of our core values is to put our customers first and we believe that responsive support is the basic element to that end. From the first clarification support to carry out the first dives, to advanced consultations to integrate new systems, as well as basic support for the maintenance or repair of any system. Our team is always ready to assist you through our support channel at: support@iquarobotics.com.
Training
We value your time, therefore our products are delivered with personalized training to make sure our customers will be able to operate our vehicles and software. Maintenance procedures are also included, to enable each client to work as independently as possible in any area of the world. Tailored training programmes can also be given, emphasizing the most relevant topics.
Maintenance and spare parts
In order to keep your vehicle operative, it is essential to have all systems working properly and conduct regular maintenance. Spare parts can be provided for the different levels of maintenance that each customer wants to do. Remote technical support can be done to assist customers in need. Vehicles can also be serviced at the company’s facilities by technical personnel.
Updates and upgrades
Innovation is the base of our products. We are continuously improving our solutions based on technical knowledge, new market solutions and customer feedback. New sensor integrations, software updates or new AUV functionalities are just a few examples of the kind of enhancements that can be made.
Consulting
When facing new challenges or projects, it’s sometimes necessary to rely on specialized technical advice to make the best decision. We can help you make the right decisions regarding underwater technologies for your business.
