In compliance with the Personal Data Protection regulations and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and with the Organic Law 3/2018 of 5 December on the protection of personal data and guarantee of digital rights (“LOPDGDD”), below IQUA Robotics, S.L. (hereinafter, “IQUA Robotics“), we provide you with the information so that you are aware of all the relevant aspects of the processing of your data.

1.- Who is the Data Controller?

Identity: IQUA Robotics, S.L.

NIF: B-55279897

Postal address: Parc Cientific i Tecnològic UdG – Edifici Giroemprèn. Pic de Peguera, 11, 17003

E-mail: privacy@iquarobotics.com

2.- When do we collect your personal data?

We may collect your personal data at the following times:

• Through the contact form: on our website we have a form available for you to contact us to request information about our services or make inquiries. When completing the form, we ask you to identify yourself and provide us with your contact information.
• Signing up for our newsletter: on our website we have enabled a form for you to subscribe to our newsletter through which we can keep you informed about our services, products and/or other issues of your interest. 
• Through Cookies: our website installs cookies that collect information about navigation. Please read the Cookie Policy for complete information about it.

3.- For what purposes and on what legal basis do we process your personal data?

The purposes and legal basis on which we process your personal data are as follows:

• To assist, manage and handle any requests, comments, queries, complaints or claims that you may make to us.

Legal basis: the processing is carried out on the basis of your consent when you send us your request, comment, query, complaint or claim (article 6.1.a) of the GDPR).

• Send you our newsletter and keep you informed about our services, promotions and products.

Legal basis: the processing is carried out on the basis of your consent given through the subscription form provided on our website (article 21.1 of Law 34/2002, on Information Society Services and Electronic Commerce, and article 6.1.a) of GDPR). However, if there is a previous contractual relationship between us and the communications are about our own products and/or services, the sending is done based on our legitimate interest (article 6.1.f) of the GDPR) in relation to the authorization regulated in article 21.2 of the Law of Services of the Information Society.

• Send you surveys related to the level of satisfaction and operation of our services in order to improve the quality of our services.

Legal basis: the processing is carried out on the basis of the legitimate interest of IQUA Robotics (Article 6.1.f) of the GDPR) to know the opinion of our users and/or customers on the use of our services and/or products and thus to better understand the quality of our services and improve them.

• To carry out analyses and reports in order to know the performance and needs of our services, with the purpose of improving the development and offering new solutions.

Legal basis: the processing is carried out for the satisfaction of IQUA Robotics’ legitimate interest, which is to manage and improve our products and services (Article 6.1.f) of the GDPR).

• To comply with our legal obligations, possible judicial resolutions and other decisions determined by the authorities. Including the communication of personal data to law enforcement agencies, whenever we have suspicions or indications of an action that may constitute a criminal offense.

Legal basis: the processing of personal data for these purposes is carried out on the basis of compliance with the legal obligations of IQUA Robotics (Article 6.1.c) of the GDPR).

4.- How long will we keep personal data?

Personal data will be processed for the period necessary to accomplish the purposes set out in this Privacy Policy, as well as to retain your personal information in compliance with the provisions of the relevant laws and regulations, especially in relation to the statutory limitation periods, and for the formulation, exercise or defence of claims.

The criteria followed by IQUA Robotics is determined by the purpose of the data collected and the accomplishment of this purpose (e.g., in case of consent, you may revoke your consent at any time) and the storage periods required by contractual and regulatory requirements.

Keep in mind that, whenever applicable, we may keep your data for the time necessary for the formulation, exercise or defence of claims, requirements, liabilities and legal and/or contractual obligations, always being blocked.

5.- To which recipients may your data be disclosed?

According to the purposes for which the personal data has been collected, the following third parties may have access to the personal data:

• Public Administrations, Agencies and/or Competent Authorities and the corresponding security forces and corps, in cases where there is a requirement, a legal obligation or we consider that there are sufficient indications and/or suspicions to be facing an illicit or criminal offense.
• Partners and third-party service providers who process information as data processors. All our suppliers have signed the corresponding data processing agreement in accordance with the personal data protection regulations.
• Employees and/or collaborators authorised by IQUA Robotics, always subject to applicable data protection regulations.

IQUA Robotics through its partners and third-party service providers transfers personal data to countries outside the European Economic Area (E.E.E.). Any international data transfers that may be made are provided with adequate protection of personal data through the use, in all cases, of appropriate safeguards, in particular, the use of standard contractual clauses approved by the European Commission.

6.- What are your rights when you provide us your personal data?

The processing of data by IQUA Robotics grants the data owner the following rights:

• Right to request access to personal data: you can ask if we are processing your data, and if so, you can access them.
• Right to request rectification if the data is inaccurate, or complete the data we have incomplete.
• Right to request the erasure of your data.
• Right to request the restriction of its processing: in that case, we will only keep your information for the exercise or defence of claims.
• Right to object to the processing: we will stop processing the personal data, with the exception that they should continue to be processed for legitimate reasons or for the exercise or defence of possible claims.
• Right to data portability: in case you want your data to be processed by another data controller, we will provide the transfer of your data to the new data controller, if technically possible.
• The right not to be subjected to a decision based solely on the automated processing of your personal data.

The consent you have given us for any specific purpose may be withdrawn at any time. However, you should be aware that the withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.

To exercise your rights, you should contact us by sending an email to privacy@iquarobotics.com or in writing to the postal address listed in this Privacy Policy.

Whenever you consider it appropriate, you may lodge a complaint with the Spanish Data Protection Agency https://www.aepd.es/.

7.- Additional information

Child Use Policy. Our services are intended only for persons of legal age. In this sense, we do not deliberately collect information from minors. In any case, if parents or legal guardians believe that their children or legal guardians have submitted personal data to us, please contact us by sending an email to privacy@iquarobotics.com.

Personal data of third parties: If the personal data provided belong to a third party, you warrant that you have informed such third party of the aspects contained in this Privacy Policy, and have obtained their consent to provide us with their data for the purposes outlined in this Policy.

Links. Our website may contain links to other websites that we believe may be potentially useful and informative to you. However, please be aware that we do not endorse or recommend the content or services of such websites, nor are we responsible for the privacy policies of such websites. We encourage you to be aware of and read the privacy policies of all sites you visit. Remember that what is indicated in this Privacy Policy only applies to the data collected and/or processed by IQUA Robotics.

Modifications. The processing of your personal data will be carried out in accordance with the privacy policy in force at the time we collect your information. In the event that IQUA Robotics makes a change to the processing of your data, you will be informed in a timely manner.

Please contact us. If at any time you feel that we have not complied with the provisions set forth in this Privacy Policy, please let us know by sending an email to privacy@iquarobotics.com. If you want to escalate an issue regarding the privacy of your data or have any questions regarding this Privacy Policy, please do not hesitate to contact us. We will be happy to help you.